1. General provisions
1.1. The General Hotel Contract Terms (hereinafter referred to as GCT)
summarize the contractual content according to which Vasutas Önkéntes
Támogatási Alap Egyesület, Hotel Forrás Zalakaros. 8749 Zalakaros
Termál u. 6. Address: Hotel Forrás Zalakaros hereinafter referred to as
“Service provider”) generally concludes an accommodation agreement
with its Guests.
1.2. Specific conditions do not form part of this GCT, but do not preclude
special, specific agreements made with travel agents, organizers, and
occasionally with different partners corresponding to the particular
business.
2. Contracting parties
2.1. Services provided by the Service provider are taken use of by the
Guest. If the Guest directly places the order for the services to the Service
provider, then the Guest will become the Contracting Party. Service
provider and the Guest together, if the conditions are met, become
contracting parties (hereinafter referred to as: Parties).
2.2. If the order for services is placed by a third party on behalf of the
Guest (hereinafter referred to as the “Mediator”) to the Service provider,
the terms of the cooperation shall be governed by the agreement between
the Service provider and the Mediator. In this case, Service Provider is not
required to investigate whether the third party legally represents the
Guest, or not.
3. The method and the conditions for using the service
3.1. In the case of an oral or written request of the Guest for a price offer,
Service Provider shall in all cases send a written offer without any
obligations, i.e. with no option deadline. Reservations can be made on a
demand basis, depending on free availability.
3.2. The Contract is concluded solely with the written reservation
submitted by the Guest and with the written confirmation of Service
provider and thus it constitutes a written agreement.
3.3. A verbal reservation, agreement, amendment or verbal confirmation
by the Service provider is of no contract value.
3.4. The Agreement on the use of accommodation services is for a
specified period of time only.
3.5. If the Guest definitively leaves the room before the expiration of a
specified period of time, Service provider is entitled to receive the full
value of the service stipulated in the Contract. Service provider is entitled
to re-sell the room vacated before the expiration date.
3.6. In order to extend the use of the accommodation service initiated by
the Guest, the prior consent of Service provider is needed. In this case,
Service Provider may stipulate the payment of the fee for the service
already performed.
3.7. The use of the accommodation service is subject to the condition that
the Guests certify their identity according to the statutory regulations
before the occupation of the room. No one can stay in the hotel without
any identification.
3.8. A written agreement signed by the Parties is required to amend and/or
supplement the Contract.
4. Starting and ending of the stay (check-in, check-out)
4.1. The Guest has the right to occupy the rented rooms from 2 pm of the
day according to the agreement.
4.2. In case Guest fails to show up until 18.00 on the day according to the
agreement, Service provider shall be entitled to withdraw from the
agreement and to validate the full amount of the pre-payment as penalty,
unless Parties have agreed on a later arrival time. In the absence of a prepayment or bank card guarantee, hotel rooms are cancelled by the hotel
without prior notice on the day following the pre-payment deadline.
4.3. Guests must leave the room until 10.00 on the day of departure.
4.4. The hotel may provide early check-in and late check-out for a fee,
subject to availability. If you wish to use this service, please inform our
reception desk on the day before your arrival.
5. Extension of the accommodation
5.1. In order to extend the stay initiated by the Guest, the prior consent of
Service provider is needed.
5.2. If the guest does not vacate his room until 10:30 on day that was set
out as the day of check-out at check-in, and the Service provider has not
consented to the extension of the stay, the Service provider is entitled to
charge the room price for a further day, and at the same time Service
provider’s service obligation ceases to exist.
6. Prices
6.1. The list prices of the hotel are always displayed on the information
board located at the hotel lobby. Prices for other services are located at
the given hotel section.
6.2. Service provider may change the advertised prices without prior
notice (for example, for package prices or for other discounts). If the Guest
has booked accommodation and it was confirmed by the Service provider
in writing, the Service provider can no longer change this rate. The Service
provider’s current prices can be found on the hotel’s website
(www.balneum.hu).
Service provider provides best price guarantee. A basic condition for the
validation of the guarantee is that the Guest has valid and confirmed
reservation on the Service4You Hotel website and/or the official website of
the hotel. A more favourable price is valid under the same terms and
conditions as it was confirmed by the hotel. These conditions are as
follows:
• applies to the same hotel
• the arrival and departure dates in the reservation are the same
• the number of guests and their age is the same
• the room type and the number of rooms are the same
• there is no difference between the quantity and the content of the
other services ordered
• The price guarantee does not apply to the following price types:
• for prices shown in non-public ( club , corporate, etc.) areas
• for prices shown on auction websites
• when using any loyalty points provided by any of the partners
6.3. The Guest can always receive information about the price of the
services before starting the provision of the service at the reception of the
hotel.
6.4. When communicating the prices, Service provider shall indicate the
rate of tax (VAT, tourism tax) of the prices that is required by law and
valid at the time of making the offer. The published prices include the
statutory VAT, but do not include the tourism tax that is to be paid on the
spot. Service provider may charge the Contracting party any additional
fees that result from the modification of the applicable tax code (VAT,
tourism tax) by prior notice.
7. Offers and discounts
7.1. The current offers and discounts are posted on the hotel’s website.
The announced discounts are always for individual bookings, i.e. for up to
5 rooms.
7.2. Announced discounts cannot be combined with other discounts.
7.3. Service Provider determines individual terms and conditions for
bookings with special conditions, for group bookings or for events.
8. Discounts for children
8.1. For children – if accommodated in the same room as their parents –
we provide the following accommodation-meal discounts:
– 0 to 4 years old: 100%
– 4 – up to 12 years old: 50% discount from the price of the adults
The discount is valid if accommodated with the parents (with min. 2 guests
paying full price) in the same room, cannot be used together with other
discounts
8.2. Extra beds can only be placed in certain room types.
8.3. Extra beds are to be verified with Service provider in advance, at the
time of the booking.
9. Payment and cancellation conditions
9.1. Pre, middle and low season (between 02 January – 28 October and between 6 November – 23 December, except for special periods and holidays):
Payment terms:
50% of the total package price is payable in advance within 5 calendar days of the receipt of the confirmation.
In case of last minute booking (within 3 days) payment is to be done on the spot upon arrival.
In the case of bank transfer, please indicate the reference number, your name and address in the reference field, which are required to issue an invoice for the prepayment.
If you wish to settle your advance payment with Széchenyi Pihenőkártya, please send us your card details, your address and the date of booking.
Cancellation policy:
• The services ordered can be cancelled without any penalty until the 3rd calendar day prior to arrival.
• In case of cancellation within 3 calendar days, the amount of penalty is 50% of the package price.
• In case of cancellation on the day of arrival or in case of NO SHOW, the amount of the penalty is 100% of the services ordered.
Between 21 – 23 January, between 11 – 13 February, between 17 June – 4 September and 28 October – 6 November except on public holidays and special package offers:
Payment terms:
50% of the total package price is payable in advance within 5 calendar days of the receipt of the confirmation.
In case of last minute booking (within 3 days) payment is to be done on the spot upon arrival.
In the case of bank transfer, please indicate the reference number, your name and address in the reference field, which are required to issue an invoice for the prepayment.
If you wish to settle your advance payment with Széchenyi Pihenőkártya, please send us your card details, your address and the date of booking.
Cancellation policy:
• The services ordered can be cancelled without any penalty until the 7th calendar day prior to arrival.
• In case of cancellation within 7 calendar days, the amount of penalty is 50% of the package price.
• In case of cancellation on the day of arrival or in case of NO SHOW, the amount of the penalty is 100% of the services ordered.
On special periods, public holidays (except New Year’s Eve) and in case of thematic package offers (between 11 – 15 March, between 14 – 18 April, between 3 – 6 June, and 23 – 30 December):
Payment terms:
50% of the total package price is payable in advance within 5 calendar days of the receipt of the confirmation.
In case of last minute booking (within 3 days) payment is to be done on the spot upon arrival.
In the case of bank transfer, please indicate the reference number, your name and address in the reference field, which are required to issue an invoice for the prepayment.
If you wish to settle your advance payment with Széchenyi Pihenőkártya, please send us your card details, your address and the date of booking.
Cancellation policy:
• The services ordered can be cancelled without any penalty until the 15th calendar day prior to arrival.
• In case of cancellation within 5-15 calendar days, the amount of penalty is 50% of the package price.
• In case of cancellation within 5 calendar days or in case of NO SHOW, the amount of the penalty is 100% of the services ordered.
On New Year’s Eve (between 30 December 2022 – 02 Januar 2023):
Payment terms:
50% of the total package price is payable in advance within 3 calendar days of the receipt of the confirmation. The remaining amount is payable no later than the 10th day before arrival.
In the case of last-minute booking, pre-payment is also required in the form of bank transfer or bank card pre-authorization for the total amount.
In the case of bank transfer, please indicate the reference number, your name and address in the reference field, which are required to issue an invoice for the prepayment.
If you wish to settle your advance payment with Széchenyi Pihenőkártya, please send us your card details, your address and the date of booking.
Cancellation policy:
• The services ordered can be cancelled without any penalty until the 30th calendar day prior to arrival.
• In case of cancellation within 10-30 calendar days, the amount of penalty is 50% of the package price.
• In case of cancellation within 10 calendar days or in case of NO SHOW, the amount of the penalty is 100% of the services ordered.
9.2. If the Contracting party is an economic entity (including business entities, social organizations, churches, local
governments, local government institutions, public organizations and their institutions, etc.), then the penalty to be paid for the failed cancellation is to be paid by the Contracting party/Customer to the Service provider even if the accommodation fee is paid directly by the Guest acting on behalf of Customer.
10. Bank details
10.1.Cancellation and modification are only accepted in writing.
Bank details: Vasutas Voluntary Support Fund Association – Hotel Forrás
Zalakaros
Erste Bank 11600006-00000000-76085655
Please enter the name and the booking ID in the message box, and send
us your exact name and address to which you will be able to issue the
imprest account.
10.2. Written cancellations must be received by the hotel until the
designated date. If the guest does not arrive on the indicated day and no
cancellation has been made, then the Hotel shall inform the Customer the
next day and the rooms may be rented out for other people – in case the
Customer does not act otherwise.
10.3. Please provide the room list 10 days before arrival.
10.4 On the day of arrival, the rooms are available to the guests after
14:00, in case the occupancy of the hotel allows it, moving into the rooms
earlier might be possible. On departure day, guests must vacate the rooms
until 10:00 hrs the latest. This time limit may be extended by the Hotel
until 14.00, subject to availability.
11. Rejection of the performance of the contract, termination of obligation
to provide services
11.1. Service provider is entitled to terminate the Agreement for
accommodation services with immediate effect and to refuse to provide
services, if:
– the Guest is not using the room or facility provided to him according to
proper use;
– the guest does not vacate the room until 10:30 on the day set as checkout date at check-in, and the Service provider has not consented
preliminarily to the extension of the stay;
– the Guest acts in an abusive way towards the employees of the Hotel,
endangers its safety and security, demonstrates violent behaviour, is
under the influence of alcohol or drugs, acts in a threatening, offensive
way or displays other unacceptable behaviour;
– the Guest is suffering from an infectious disease;
– the Contracting party fails to meet its pre-payment obligation specified in
the contract until the specified date;
11.2. If the agreement between the parties is not fulfilled for “vis major”
reasons, the contract will be terminated
12. Payment method, warranty
12.1. The countervalue of the services ordered can be paid on the spot in
cash (in HUF or in Euro), with a credit card accepted by Service Provider
(VISA, MasterCard, Maestro) or by wire transfer or via the Internet.
In case of payment in Euro, the basis for conversion and invoicing is the
daily middle exchange rate found on the website of the MNB.
In case of cash payments in euro, the amount that may be refunded will be
paid by the Service Provider in HUF.
12.2. In the case of a wire transfer – if the agreement concluded with the
Service provider does not provide otherwise – the countervalue of the
ordered services must be wired by the Guest to the bank account of the
hotel until the day of the arrival in a way that the given amount is credited
to the bank account of the Hotel, or the transfer is justified by an
irrevocable certificate issued by the financial institute of the Customer
certifying the bank transfer.
12.3. Guaranteeing the individual room booking is possible with an
advance payment or a bank card guarantee, where the countervalue of
the ordered and confirmed services is blocked on the bank card.
12.4. Other payment methods available on site: Széchenyi Pihenőkártya.
12.5. Preliminary communication of the data required to pay with bank
card, detailed description of the procedure and conditions of the payment
With a bank card payment you can make a purchase comfortably and
safely. Upon ordering the selected SERVICES, you are redirected to the
website of the OTP Bank where you can use your bank card to make the
payment through an encrypted transaction that is considered to be the
safest as of today. Our customers only have to click on “payment by bank
card” when choosing the payment method and then give the card number
and expiration date to the payment server of the OTP Bank. OTP Bank
accepts VISA Classic, VISA Electron and Eurocard/MasterCard cards.
Bank cards issued exclusively for electronic use can only be accepted in
case their use is authorized by the bank issuing the card! Please check
with your bank whether your card can be used for online shopping, or not.
After the successful purchase, OTP Bank issues an approval number for the
transaction, which should be noted or printed or the whole page should be
printed out. In case of a failed transaction, OTP Bank states the reason of
the failure in an error message.
In case of a complaint filed by the card holder, the manner and conditions
for submitting the complaint, the terms and conditions for the repurchase
of the goods, the manner and conditions of the exchange of goods and the
manner and conditions of the compensation of the card holder.
12.6. By accepting the Terms and Conditions, the Customer acknowledges
and agrees that the Service provider will issue an electronic invoice to the
Guests for the fees payable or the amount paid to the Service provider,
and sends it by e-mail or in printed format on the spot or sends it out by
ordinary post.
At the time of issuing the invoice Service provider in case of the fees
paid/to be paid takes into consideration the data proved during the online
booking, while in case of reservations made through e-mail, facsimile or by
phone, Service provider takes into consideration the data provided the
person who made the reservation.
The details given here (name, address, if applicable also tax number) will
be included in the “Buyer” section of the invoice. Within 1 day counted
from the date of making the reservation, the Guest may request the
modification of the data provided but after that the modification is no
longer possible.
Service provider makes the final invoice based on the data provided at the
time of booking.
The guest has the option to pay in a currency other than the currency of
the reservation, the invoice will be issued in the original currency of the
reservation (and not in the currency of the payment).
13. Placement guarantee
13.1. If the Service provider is unable to provide the Services listed in the
Contract because of its own fault (e.g. overbooking, temporary operational
problems, etc.), Service provider shall be obliged to arrange immediately
for the Guest to be placed elsewhere.
13.2. Service provider is obliged to provide/offer the services included in
the contract, at the price confirmed therein, for the period stipulated
therein – or until the incapacitation has ceased to exist – at another
accommodation, which has the same or higher category. All additional
costs of providing replacement accommodation are borne by the Service
provider.
13.3. In case Service provider fully complies with these obligations and if
the Guest accepted the substitute accommodation offered to him,
Contracting party may not make any subsequent claims for damages.
14. Rights of the Guest
14.1. By concluding the accommodation contract, the Guest will be
entitled to the normal use of the rented rooms and for the habitual use of
the accommodation facilities without any special conditions for the use of
the premises made available to the guests and for normal service during
the opening hours of the venue.
14.2. The Guest may lodge a complaint about the services provided by
Service Provider during the stay. During this period Service provider
undertakes to handle the written complaints provided to him (or
complaints recorded in minutes by him). Service Provider treats all
possible complaints individually. Complaints may be made by the Guest in
writing at the following address and contact details:
Hotel Forrás Zalakaros
Vasutas Önkéntes Támogatási Alap Egyesület
8749 Zalakaros Termál u. 6
+36 93 540 116
e-mail: info@hotelforraszalakaros.hu; director@hotelforraszalakaros.hu>
15. Obligations of the Guest
15.1. Payment of the agreed fee: until the deadline fixed in the
confirmation or at the end of the accommodation service agreement.
15.2. In the event Guests bring food or drinks to the hotel, and consume
them in public areas, Service provider is entitled to charge a fair
remuneration for this (in the case of the so-called “cash” beverages).
Guests are prohibited from taking out food/drink from the hotel’s catering
facilities.
15.3. Before installing any electrical appliances brought to the hotel by the
Guests, which are not part of the usual travel needs, the approval of
Service provider must be obtained.
15.4. Motor vehicles of hotel guests can be parked for 300.- Huf / car/
night.Service Provider excludes any liability for any damages (including,
but not limited to: doing someone’s car and stealing any objects from it,
the stealing of the vehicle, or damages caused by a natural phenomenon)
in motor vehicles located in the car park or for objects placed in the
vehicles. The hotel does not accept any responsibility for any valuables left
in the rooms, please use the safety deposit boxes located in the rooms or
in the central reception.
15.5. Driving in the parking lot must be in accordance with the Road Traffic
Regulations. The speed limit of the vehicles is 5 km/h.
15.6. Waste is to be disposed of in garbage containers located in the area
of the complex or in the rooms. Furniture cannot be removed from the
rooms or the buildings and cannot be relocated.
15.7. Equipment found in the area of the complex can only be used by the
guests at their own risk, subject to the compulsory compliance with the
posted user manuals.
15.8. In accordance with Act XLII of 1999 on the protection of non-smokers
in the hotel’s indoor spaces (including the guest rooms), in its community
areas and within 5 meters from the entrance No smoking is allowed. The
hotel has placed the notifications requesting compliance with the referred
legal requirement in the locations requested by the law. Employees of the
hotel are entitled to warn the guests and any other persons in the
premises of the hotel to comply with the law and to stop the unlawful
conduct. Guests and all persons staying in the hotel are obliged to comply
with the law and to obey to the possible warnings.
In case the competent authority fines the operator of the hotel as a result
of the unlawful behaviour of its guests or any other person being in the
premises of the hotel on the basis of the aforementioned legislation, then
the operator reserves the right to pass on the amount of the fine to the
person responsible for the unlawful behaviour or to request the payment
thereof.
If the guest is found to be in breach of the obligations set out in the above
legislation, he/she is obliged to pay a fee of 50,000 HUF to the operator of
the hotel who is entitled to charge this amount to the room account as a
charge and guest is obliged to pay it upon check-out.
15.9. In the event of a fire, please contact the reception immediately.
15.10. Guests who use the rooms and the hotel’s commonly used
equipment and furniture jointly are reliable jointly for any damages that
may occur as a result of improper use.
15.11. For the fireworks and other licensed activities done by the hotel
guests, the written consent of the hotel, as well as the obtaining of official
permits by the hotel guests are required.
15.12.
Guest is responsible for all damages sustained by the Service Provider due
to the fault of the Guest or of any other persons under the responsibility of
the guest.
The guest will ensure that a child under the age of 14 under his
responsibility is staying in the hotel of Service provider only under the
supervision of on adult, parents are fully liable for all damages caused by
the child.
15.13. The Guest must immediately report any damages he has suffered
to the hotel and provide all necessary information to the hotel to clarify
the circumstances of the incident, or that is necessary for the compilation
of police records/police procedure.
16. Bringing in pets
16.1. Pets (dogs, cats) can be brought to the hotel for the charge specified
in the price list. Guide dogs can be brought to the hotel free of charge.
Pets are not allowed to enter the restaurant.. The guest is fully responsible
for the damages caused by pets and must pay for the price of possible
extra cleaning.
17. Rights of the Service provider
17.1. If the Guest fails to comply with his obligation to pay the fee for the
services he has taken use of or fails to comply with his obligation to pay
for services requiring a penalty that were not taken use of, Service
provider has a right to put lien on the goods of the Guest that he has taken
to the hotel with him.
17.2. If there is a permanent gate keeping service in the area of the
complex, he is entitled to check the entering, exiting Guests, to check
their identity, and to check the exiting vehicles if such is required.
17.3. If necessary, the gate keeping service is entitled to direct traffic in
the complex.
18. The obligations of the Service provider
18.1. Provision of the accommodation and other services ordered on the
basis of the contract according to the valid requirements and service
standards.
18.2. Investigate the written complaint of the Guest and to take the
necessary steps to handle the problem and to put it down in writing.
18.3. In the area inside the hotel and on the terraces, no loud noise is
allowed after 22.00 in order to provide tranquillity to the Guests, including
watching TV, listening to music inside the rooms with a disturbingly loud
noise, or making loud music in the hall, the staff of the hotel is responsible
for making these rules adhered to. Events organized by the hotel are
exempt from this.
19. The illness and death of the Guest
19.1. If during the period of receiving the accommodation services the
Guest becomes ill and is unable to act on his own behalf, Service provider
offers medical assistance.
19.2. In case of the sickness/death of the Guest, Service provider requests
the compensation of costs from the relative of the sick/deceased person,
his heir, or invoice payer; in case of possible medical or procedure costs, in
case of the countervalue of the services taken use of prior to death and in
case of the possible damages in equipment, furniture resulting from the
death.
20. Security of data handling
20.1. To subscribe to the newsletter on our site, you need to provide your
name and e-mail address. By subscribing to the Newsletter, the User
agrees to the processing of his data provided. Service provider will process
the data as long as its deletion is requested by the party.
20.2. The possibility to unsubscribe is provided in every newsletter with a
direct link.
20.3. The User is responsible for the authenticity of the personal data
provided.
20.4. Service provider protects the data in particular against unauthorized
access, modification, transmission, disclosure, deletion or destruction, as
well as against accidental destruction and damage.
20.5. Service provider provides for the data security together with the
server operators.
20.6. The personal data provided by the User can only be accessed by the
employees of the data manager. Personal data will not be passed on to the
third party by the data manager.
20.7. Service provider does not disclose any personal information to a
third party only on the basis of the prior and explicit consent of the
concerned party.
20.8. The User acknowledges that the Service provider is obliged to
provide personal data to the requesting authority on the basis of a
statutory mandate, provided that its legal conditions are met. The User
may not object to the provision of data based on law, authority or court
decision.
21. Penalty payment obligation of the Service provider
21.1. Service provider shall be liable for damages incurred by the hotel
Guest due to the loss, damage to or destruction of the belongings of the
Guest, provided that the Guest places such belongings in the safety
deposit box of Service provider.
21.2. Service provider’s liability does not cover any damages caused by an
unavoidable cause outside the scope of the Service provider and the
Guest, or if the damage was caused by the Guest himself.
21.3. Service provider can designate places in the area of the complex
where Guests cannot enter. Service provider is not liable for any possible
damages or injuries of the Guest that take place in such places.
21.4. Service provider is only responsible for jewellery, securities, and cash
if he specifically received them for safeguarding, or specifically refused
their receipt for safeguarding, or the damage was done because of reasons
that he is responsible for according to the general rules. In this case, the
proof has to be provided by the Guest.
21.5. Service provider is neither liable for damages resulting from
improper use.
22. Secrecy
22.1. Service provider is obliged to act in accordance with the rules of the
act on the protection of personal data and the publicity of public data
during the provision of the services outlined in the Agreement.
23. Force majeure
23.1. Any reason or circumstance (such as war, fire, flood, adverse
weather, no electric supply, strike) over which the party has no control
(force majeure) waives either party from the fulfillment of their obligations
under the Agreement until such cause or circumstance is existing.
24. Place of performance and the law applicable to the parties’ legal
relationship, acting court
24.1. The place of performance is the place where the hotel giving
accommodation is located.
24.2. In case of all disputes resulting from the accommodation agreement,
as regards Service provider, a locally competent court will be assigned.
24.3. The legal relationship between Service provider and the Guest shall
be governed by the provisions of the Hungarian law.
25. Details of the visitors of our site
25.1. Service provider does not record any user IP addresses or any other
personal data when someone visits the web site it operates. During the
visit of the website, the search is free and anonymous. Service provider
uses the anonymous internet visits for statistical purposes only, and for
optimizing its web appearance, increasing the security of the system, the
recorded data does not contain any personal data.
25.2. Service provider treats all the data and facts about the Users
confidentially, and uses them solely for the purpose of making own
research and statistics.
25.3. Service Provider does not take any responsibility for former pages
that are already deleted, but have been archived by the Internet search
engines. The removal of these sites must be done by the search engine
operator.
26. Our newsletter
26.1. Service provider delivers monthly online newsletters containing news
and information and offers as well as electronic direct marketing messages
to the subscribers of the newsletter of the website (hereinafter:
Newsletter).
27. Privacy statement
27.1. Service provider, during his activities finds the protection of personal
data very important. In any case, the personal data provided to him is
handled in accordance with the laws in force, he ensures the safety of the
data, and takes all technical and organizational measures and establishes
the procedural rules that are necessary to comply with the applicable
legislation.
During the activity of the Service provider, Service Provider uses the data
of the users only for contracting, invoicing and advertising purposes in
accordance with the Data protection Act.
In the case of the conclusion of the accommodation service agreement,
you agree that you have read and understood the above terms and
conditions and you agree with them. GCT may be modified in the future.
Valid until withdrawn.
